Refund policy

90 Day Customer Money Back Guarantee*

Our supplier Lily & Loaf offer a no quibble 90-day money back guarantee on your first purchase of any product if you are not completely satisfied with your first purchase.  Delivery costs are non-refundable.

The 90-day money-back guarantee does not apply on multiple quantities purchased*, only single items. It also does not apply to accessories, kinesiology kits, multi-packs or repeat orders for the same product.

Promotional Products: Seasonal, discontinued or special promotional products and products that have been sold through special offers are non-returnable.

This guarantee applies only to products that have not been misused, intentionally damaged, discontinued or have become outdated.

Order Cancellation

You have the right to cancel and return your order anytime up to 14 days after delivery of the goods.

To do so you must follow the returns procedure below, making a clear statement of your wish to cancel and the reason why. After which you will be issued with a Returned Goods Authorisation (RGA) number.

If you exercise your right of cancellation it is a term of the contract that you must return the goods at your own expense. The goods must be unopened and unused.

Your statutory rights concerning the quality of those products will not be affected.

Provided that any goods that you have received under the cancelled contract have been returned to the company, as requested above, you will be entitled to receive a credit. In the case of returned items, the delivery charge will not be refunded or credited

Defective or Damaged Products

In the unlikely event that a product is received defective or damaged, it may be returned to us within 90 days of purchase, for replacement or credit, following the returns procedure below.

Nature's Supplements will reimburse any shipping costs for the returned product.

Returns Procedure

All product returns must be authorised in advance by our supplier Lily & Loaf.  To start a return, you can contact us at info@naturessupplements.co.uk.